Shipping & Returns

Order Acceptance and Delivery - IMPORTANT Terms

The parcel will be dispatched the same day the order is placed if it is before 4:00 pm (Mon-Fri) and 2:00 pm (Sat) 
Payments should be done in full at the time of delivery for COD(Cash on Delivery). For Credit Cards our checkout process accepts and completes process online via Paypal Services.
Our Office working hours are 10:00 am to 6:00 pm on Mon-Fri and 10:00 am to 2:00 pm on Sat (except holidays) but orders are dispatched by 4:00 pm From Mon to Fri and 2:00 pm on Sat. WE MAY NOT DISPATCH PARCEL ON SUNDAY & NATIONAL HOLIDAYS!
The order can be placed on the website every 24 hours, 7 days of the week, but will be dispatched only on the next working day. Please don't expect delivery on the next day if you placed your order after 4:00 pm (Mon-Fri) and on Sat after 2:00 pm.
Some products may include special handling or shipping charges (Detail with each product is displayed).


SHIPPING COMPANIES & RESPECTIVE CHARGES

We use Yamato, Sagawa and Japan Post as our courier partners. Their delivery charges for your respective areas are below if your total order value doesn't meet the FREE delivery requirement.

Tokyo, Kanagawa Ken, Saitama Ken, Chiba Ken, Ibaraki Ken, Gunma Ken, Yamanashi ken, Tochigi ken, Aomori Ken, Iwate Ken, Akita Ken, Miyagi Ken, Yamagata Ken, Fukushima Ken, Nagano Ken, Niigata Ken, Shizuoka Ken, Mie Ken, Aichi Ken, Gifu Ken, Fukui Ken, Ishikawa ken, Toyama Ken

< Sagawa Takyubin Dry Parcel > FREE Delivery on 7,500 yen order value, else 910 yen

< Sagawa Takyubin Frozen Parcel > FREE Delivery on 8,500 yen order value, else 1,210 yen

< Yamato Takyubin Dry Parcel > FREE Delivery on 8,500 yen order value else, 1,210 yen

< Yamato Takyubin Frozen Parcel > FREE Delivery on 10,000 yen order value else, 1,510 yen

< Japan Post Dry Parcel > FREE Delivery on 7,500 yen order value, else 910 yen

 

Osaka, Kyoto ken, Shiga Ken, Nara Ken, Wakayama ken, Hyogo ken, Okayama ken, Hiroshima Ken, Yamaguchi ken, Tottori ken, Shimane ken, Ehime ken, Kochi ken, Kagawa ken, Tokushima ken, Hokkaido ken, Fukuoka ken, Saga ken, Kumamoto ken, Nagasaki ken, Oita ken, Miyazaki ken, Kagoshima ken

< Sagawa Takyubin Dry Parcel > FREE Delivery on 8,000 yen order value, else 910 yen

< Sagawa Takyubin Frozen Parcel > FREE Delivery on 9,000 yen order value, else 1,380 yen

< Yamato Takyubin Dry Parcel > FREE Delivery on 9,500 yen order value, else 1,250 yen

< Yamato Takyubin Frozen Parcel > FREE Delivery on 10,000 yen order value, else 1,510 yen

< Japan Post Dry Parcel > FREE Delivery on 8,000 yen order value, else 910 yen

 

Okinawa and other islands (some area of Tokyo and Kagawa)

< Yamato Frozen Parcel > FREE Delivery on 20,000 yen order value, else <on 5,000yen order :1,824 yen charge> <on 6000 yen order : 2,024yen> <on 7,000 yen order : 2,224 yen> <on 8,000 yen order : 2,424yen> <on 9,000 yen order : 2,624yen> <on10,000 yen order : 2,824yen> <on 12,000 yen order : 3,024 yen> <on19,999 yen order : 3,024 yen> charges will apply

< Japan Post Dry Parcel > FREE Delivery on 20,000 yen order value else <on 5,000yen order :1,200 yen charge> <on 6000 yen order : 1,400yen> <on 7,000 yen order : 1,600 yen> <on 8,000 yen order : 1,800yen> <on 9,000 yen order : 2,000yen> <on10,000 yen order : 2,200yen> <on 12,000 yen order : 2,400 yen> <on19,999 yen order : 2,400 yen> charges will apply


SHIPPING CONDITION

 The total weight of the order should not exceed 30Kg (Gross Weight including package) or else the order will be split into two boxes and there may be extra delivery charges. We will notify you by email or phone to inform charges.

Purchase should be from 7,500 Yen (For some areas delivery condition may require more purchase value) to enjoy FREE shipping
If purchase cost is less than FREE SHIPPING CHARGES for respective area and courier company, charges will apply (Charges will be displayed during shopping)
If weight is more than 25Kg(gross), 200 YEN for every additional 3 KG may be charged.
FREE SHIPPING CONDITION IS DISPLAYED DURING SHOPPING/CHECKOUT WITH APPLICABLE CHARGES FOR EACH COURIER SERVICES (DRY AND FROZEN PARCEL BOTH). Please select as per your choice and parcel will be shipped accordingly. We will not call or re-confirm if you purchased FROZEN Products but selected DRY Parcel delivery to save shipping costs.

!! For Delivery date/time, please write your preference and availability to collect the parcel in remarks area. Delivery time options are not displayed automatically!!


Low Order FEES

There is additional 500 YEN low order fees on order of less than 2,000 Yen (this is in addition to delivery charge).


PAYMENT METHODS

(Once the parcel has been dispatched, your payment option cannot be changed, even if you call us.)

We facilitate the following payment methods:

(a) Cash on Delivery

Cash is collected by the delivery person (Courier company, Takyubin Company, NOT BY OUR STAFF) at the time of delivery. If you fail to pay the amount in full, the parcel cannot be delivered and you may need to pay for the expenses occurred in shipping the parcel. It is illegal to place the order and then refuse to accept the placed order unless it is a mistake by the shipper. As a repercussion, you may face penalties or pay in full by order.

(b) Credit Cards (via Paypal)

(c) Mitsubishi UFJ Bank (Account details are displayed during checkout and sent by email on order completion)

(d) Post Bank (Account details are displayed during checkout and sent by email on order completion)

[ If you select Bank or Post option, parcel is shipped only after payment confirmation]


Refund Policies

Subject to any withdrawal right you may have under applicable law, charges are non-refundable unless the price plan terms expressly say otherwise. Except as otherwise required by law, the costs of any returns if permitted will be at your expense.


Order Cancellation Policies

Cancellation of any order should be made by phone before 4:00 PM on the same working day or next working day if your order placed on a holiday. Sending an email within next 3 hours of placing an order (but before 4:00 PM) to [email protected] is always recommended and useful to avoid any conflict. Once the order is dispatched, it is the responsibility of the customer to receive the package with the full payment. If the order is canceled after the above-mentioned time-frame and package has been dispatched from the warehouse, cost of shipment and handling has to be borne by the customer.

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